1) Scope & Engagement
- 1.1 Services are defined in applicable proposals, SOWs, emails, or order confirmations (each an “Order”). If there is a conflict, the Order prevails over these Terms.
- 1.2 Textile processing may include cleaning, dyeing, finishing, and made-to-order supply. Digital marketing may include PPC, SEO, social media, and CRM automation.
- 1.3 We may use vetted third-party tools or subcontractors where appropriate. We remain responsible for our deliverables under the Order.
2) Onboarding & Client Obligations
- 2.1 You will timely provide specifications, brand guidelines, access credentials, and approvals. Delays in inputs extend delivery timelines.
- 2.2 For paid media, you retain ownership of advertising and analytics accounts. We access them on a least-privilege basis only.
- 2.3 For textile batches, you are responsible for the accuracy of fabric details, GSM, shade targets, and finish expectations at the time of Order.
3) Fees, Taxes & Payment
- 3.1 Prices are as per the Order and exclusive of applicable Indian taxes. Government taxes (e.g., GST) are charged extra where applicable.
- 3.2 Invoices are due within the payment term specified in the Order. Late amounts may attract reasonable interest or service suspension.
- 3.3 Media budgets and platform spends are paid by you directly to the platforms unless otherwise specified.
- 3.4 Except as set out in our Refund Policy, all service fees are non-refundable once work begins.
4) Intellectual Property & Deliverables
- 4.1 Pre-existing IP of each party remains the property of that party.
- 4.2 Upon full payment, you receive a worldwide, royalty-free license (or ownership if stated in the Order) to use final deliverables for your business purposes.
- 4.3 Third-party assets (fonts, stock, libraries) are subject to their respective licenses.
5) Confidentiality & Data Protection
- 5.1 “Confidential Information” means non-public information disclosed by either party. Each party will protect the other’s Confidential Information and use it only for the engagement.
- 5.2 We apply reasonable administrative, technical, and physical safeguards for client data. Where we process personal data on your behalf, you remain the data controller and must ensure lawful basis and notices.
- 5.3 We follow consent-first outreach and opt-out handling for marketing. You are responsible for the legality of recipient lists and campaign objectives.
6) Warranties & Disclaimers
- 6.1 We warrant that services will be performed with reasonable skill and care.
- 6.2 Except as expressly stated, services are provided “as is”. We do not guarantee specific rankings, ROAS, conversion rates, or dyeing outcomes beyond agreed tolerances.
- 6.3 You are responsible for end-use suitability and regulatory compliance of finished textile goods in your markets.
7) Liability
- 7.1 To the maximum extent permitted by applicable law, neither party is liable for indirect, incidental, special, or consequential damages, including loss of profit, revenue, or data.
- 7.2 Our aggregate liability for all claims in a 12-month period will not exceed the fees actually paid by you to us for the services giving rise to the claim in the three (3) months preceding the event.
8) Force Majeure
Neither party is liable for delay or failure due to events beyond reasonable control (e.g., natural disasters, strikes, utility failures, or government actions). Obligations resume once the event ceases.
9) Term, Suspension & Termination
- 9.1 The Terms apply from Effective Date and continue while services are provided.
- 9.2 We may suspend services for non-payment, security concerns, or misuse.
- 9.3 Either party may terminate for material breach not cured within ten (10) days of written notice, or for convenience with the notice period specified in the Order. On termination, you will pay for work performed and non-cancellable commitments.
10) Non-Solicitation
During the engagement and for six (6) months thereafter, you agree not to solicit for employment our personnel who directly worked with you, except through public job postings or with our written consent.
11) Governing Law & Dispute Resolution (India)
- 11.1 These Terms are governed by the laws of India.
- 11.2 Subject to any mandatory arbitration agreed in an Order, the courts at Jaipur, Rajasthan shall have exclusive jurisdiction.
12) Notices
Formal notices may be sent by email to help@tittrends.com. Notices are deemed received on business days when the sending party receives system confirmation of delivery.
13) Changes to Terms
We may update these Terms to reflect operational, legal, or regulatory changes. Updates apply prospectively and will be posted on this page with a new effective date.
14) Miscellaneous
- 14.1 Severability: If any provision is unenforceable, the remainder remains in effect.
- 14.2 No Waiver: Failure to enforce a provision is not a waiver.
- 14.3 Assignment: Rights may not be assigned without consent, except in connection with a merger or sale of substantially all assets.
- 14.4 Entire Agreement: These Terms plus the Order constitute the entire agreement regarding the services.
Contact
For questions about these Terms, write to help@tittrends.com.